Terms of Service

 

Last updated on: 12.04.2023


This website is owned and operated by NEDEVDESIGN Ltd. Registered in England. Company No. 13104369.

NEDEVDESIGN Ltd. is trading as NEDEVDESIGN.

Registered Office: 483 Green Lanes, London, England, N13 4BS

Address: Unit 9 Vulcan Way, Vulcan Business Centre, Croydon, New Addington, United Kingdom, CR0 9UG

E-mail: info@nedevdesign.co.uk

If you need to contact us please use the details above.

Our store is hosted on Squarespace Ireland Limited (www.squarespace.com). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Throughout the site, the terms “we”, “us” and “our” refer to NedevDesign.

Please read these Terms of Service (“Terms”) carefully. By accessing or using any part of the website, or purchasing anything from us, you agree to these Terms. If you do not agree to all the terms, conditions and policies, then you may not access the website or use any services.

These terms of service refer to the following additional policies, which also apply to your use of our site:

  • Privacy Policy:

  • Cookie Policy:

  • Shipping and Returns Policy

We reserve the right to update, change or replace any part of these Terms by posting changes to our website. You can review the most current version of the Terms at any time at this page. It is your responsibility to check periodically for changes. Continuing to use or access the website following such changes constitutes acceptance of these changes.

  1. Use of website

By agreeing to these Terms of Service, you confirm that you are at least 18 years old.

You are prohibited from using the site, its content or our products: 

  • For any unlawful, obscene or immoral acts or purpose;

  • To violate any laws or regulations or solicit others to do so;

  • To violate our intellectual property rights or the intellectual property rights of others;

  • To interfere in any way with the functionality, operations or security features of the service.

You may provide links to this website provided that you do not replicate or modify any part of it and you do not imply in any way that we are endorsing any services or products. You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or our products and services without a written permission from us. 

We reserve the right to terminate your use of the Service or any related website for breach or violation of any of the Terms, conditions and policies.

2. General Conditions

The website, or any part of it, may be temporarily unavailable due to operational or technical reasons. We will not be liable if this website is unavailable at any time. 

“Working day” is any day Monday to Friday with the exception of bank and public holidays in the UK.

3. Online Store Terms

The description of products and services on the website does not constitute a contractual offer. 

Prices, availability and description of our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction at our sole discretion.

All photos on the website are for illustrative purposes only - although we have made every effort to portray accurately our products, they may vary slightly from their pictures. Actual colours may vary, due to your device’s display settings.

Promotional offers only apply for a limiter period or time and may be discontinued at any time. 

The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4. Your order

You can purchase a product by adding the product to your shopping card and using the check out option. During the check-out process you will need to provide your email and shipping information. You will also be required to pay for your order in full at the time of purchase. We use secure payment facilities for online purchases. If we are not able to collect payment for your order, it will be cancelled. 

Information about lead times and delivery conditions is available in the description of each individual product. All lead and delivery times are an estimate and not guaranteed.

Once your order has been fulfilled, you will receive an email notification.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly inform us about changes to your information, so that we can complete your transactions and contact you as needed.

If we need to contact you, we will write at the email address you provided to us in your order. We may also contact you by phone, in case you provided a phone number.

If you wish to make changes to your order, once it has been submitted, please contact us and we will let you know if the change is possible. Please note that it may not be possible to make changes, or you may incur additional charges or delays.

Although we make every effort to keep our inventory information up to date, in rare cases we may not be able to fulfill your order for any of the following reasons:

  • Item is out of stock

  • We are not able to meet the lead times 

  • Description and/or price of the product is incorrect

Should this happen, we will inform you of this in writing and will refund you, in case you have already been charged.

Products or services are subject to cancellation, return or exchange according to our Shipping and Return Policy.

5. Delivery & Carriage Charges

Currently we deliver to mainland UK. Your order may arrive in more than one delivery.

Delivery times are an estimate and may be affected by weather conditions, bank holidays, accidents, issues experienced by our shipping partners etc. These events are outside of our control and we are not liable for the delay in delivery.

Delivery of products to your location requires safe access to transfer products from vehicle to entrance.  NEDEVDESIGN and its delivery partners reserve the right to refuse delivery to the site if deemed to be unsafe.

You are required to inspect your order upon delivery and report any missing or damaged items to us within 2 working days of the delivery date. Please do not throw the packaging away as you may be asked to return it or take photographs of the damaged parcel/contents.

Please ensure that the client or client’s representative is present to inspect the product upon delivery for visible damage on all sides.

Please, take a photo of the box and document the opening of the parcel by taking multiple photos:

-          showing all six sides of the package - to display the top and two sides, the bottom and the opposite sides

-          showing the basin inside the original box, with all of the original packaging.

-          of packaging material used inside the box

-          a close-up photo of the shipping label with tracking number

Should any damage have occurred during transit, please contact NEDEVDESIGN as soon as possible with the above visuals.

Any damage caused to the product once delivered is entirely the client’s responsibility and we will not consider any claim once the product has been delivered.

NEDEVDESIGN does not accept liability for any damage or injury caused directly or indirectly to individuals or property once the product has arrived at the delivery address.

If there is no one to accept the order, you will have to arrange a redelivery or collection with our shipping partner. We work with well known companies. Should you fail to receive/collect your order according to the shipping provider deadlines and the item is returned to us, you will be charged for redelivery.

If you wish to change the delivery address provided during check out, please contact us as soon as possible. It may not be possible to redirect your order once it has been dispatched and should our shipping partners apply any extra charges for the change, we reserve the right to pass these on to you. Please note any changes may result in delays. 

6.  Third-party links

Our website may include third-party links, which may direct you to third-party websites, such as Instagram, Facebook, Pinterest etc. We are not liable or responsible for any materials, products, or services provided by any of those third-parties. We advise you to review carefully the third-party's terms, conditions and policies and address any questions or complaints to the third-party itself. 

7. Your comments, feedback and proposals

By sending us feedback, comments, suggestions or material via the website or by email, post etc., you agree that we may without restriction use any such material for any purpose. We are however under no obligation to use such material. You must have obtained all necessary consents to send any material prior to doing so. You confirm that any material sent to us:

  • does not violate the law in the United Kingdom; 

  • does not violate any third-party rights, including intellectual rights

  • is not in any way in breach of confidentiality or privacy

8. Your personal information

We will only use your personal information as set out in our Privacy Policy.

9. Limitation of Liability

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NedevDesign, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless NedevDesign and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

We shall in no way and under no circumstances be held responsible for any infringement of industrial and intellectual property rights in connection with the goods or their customization requested by the Customer or any other aspect. In this respect, we shall always be held by the Customer or any other party entirely free from any prejudicial consequences.

10. Agreence

Our concrete products have extraordinary water and stain resistance but in no way completely water or stain proof. As any other material your concrete basin will wear in time. Concrete is a porous material and you should be prepared for it to develop character from weather and human usage over a period of time. To avoid this look sealer should be applied every 2 years – this will ensure that your sink will preserve as much of it’s original look for as long as possible.  By agreeing or accepting our quote, sales order or invoice you agree to these terms. We do not warrant chips, scratches, other excessive impact damage, damage caused by improper installation, cleaning, modification or repair, damage to the sealer caused from daily use and any resulting damage to the concrete products from such usage.

11. Material Variations

As all of our products are handmade you can expect natural variations in the colour, pattern and/or air bubble ratio of the concrete in each piece. Be aware that your product may be slightly different to the images on the website as each piece is unique. Variations are a natural part of each piece and are no subject of warranty or replacement. 

12. Warranty

We offer a 12 month structural warranty on our concrete products - together with installation instructions and care guide. The warranty extends only to defects in materials and workmanship which occur during normal use and care. If you would like to see the warranty we offer prior to your purchase, please do let us know and we will send it over to you.

13. Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with English law. If any court or relevant authority finds any part of them unlawful, void or unenforceable, this will not affect the validity and enforceability of the rest of the Terms of Service.

Concrete countertops and bespoke commissions

NEDEVDESIGN Ltd.

Terms and Conditions

 

Please read all these terms and conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms  and conditions to make sure that they contain all that you want and nothing that you are not happy with, If you are not sure about anything, please do contact us at info@nedevdesign.co.uk.

 

Application

These Terms and Conditions will apply to the purchase of the goods by you ( the Customer or you). We are NEDEVDESIGN ltd a company registered in under number 13104369 whose registered office is at 483 Green Lanes, London, N13 4BS , with email address info@nedevdesign.co.uk

These are the Terms on which we sell all Goods to you. By ordering of the Goods, you agree to be bound by these Terms and Conditions.

 

Goods

The description of the Goods is set out in this document and in our website, catalogue, brochures or other form of advertisement.

In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.

Our surfaces and products are not designed to be used structurally and as such we do not recommend standing or sitting on our work surfaces.

NEDEVDESIGN accepts no liability for direct or indirect losses resulting from delayed deliveries or delays caused by the replacement of damaged products.  All information given to you is provided in good faith and subject to change without notice if circumstances are beyond our control.

 

Quotation

Please ensure that the client or client’s agent is present on site during the design process to confirm the exact details of the project.

All surface areas to be templated should be cleared with surrounding free access, be sound of construction and at the proposed final height of the surface.  Additional call out fees will be incurred if further site trips are required.

All prices quoted are valid for 30 days and are based on the design and measurements taken and discussed with the client during the site visit.

It is the client’s responsibility to ensure that all specific details such as size of overhangs, angles, position of knock-outs for hobs, sinks and taps etc. are clearly understood by NEDEVDESIGN and are reflected in the position and construction of units or carcasses on site.  Manufacturer’s templates and specific dimensions for knock-outs are to be provided at the time of templating.

Detailed designs and measurements are recorded and confirmed prior to manufacture of your design.  Changes to designs can be made prior to manufacture, however once your project commences, any alterations to design plans, measurements, cut-outs or installation, may incur extra cost and will be charged accordingly. Please advise of any changes in writing by email.

The date of commencement of any project is subject to the required dimensions and project details being confirmed in writing. Paying the deposit acts as agreement to these Terms and Conditions.

 

Basis of sale

The description of the Goods in our website, catalogue, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.

When an order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time or if specified differently in the offer.

 

Payment Terms

All products remain the property of NEDEVDESIGN until full and cleared transfer of payment has occurred and the product has been signed for prior to unloading on delivery. Payment terms for products require a 50% non-returnable deposit at the time of order. 
Final payment of the remaining 50% is to be made (and cleared) prior to the date of delivery. If payment is not received and cleared your installation must be re-scheduled.

Payment in cash is possible by prior agreement.

Interest of not more than 10% APR of the total unpaid amount will be added to the bill at the start of each week after the lapsed payment date.

NEDEVDESIGN reserves the right to charge storage at the rate of not more than 20% of the total cost of the order for every seven-day period of storage if the product cannot be delivered.  This will be added from the date of non-delivery.  If products cannot be re-delivered within 2 months of return to our company, NEDEVDESIGN reserves the right to dispose of these products.

 

Cancellation

For orders cancelled prior to production there is no charge.  Deposits cannot be refunded for orders cancelled after production commences.

 

Delivery and Access

We will always endeavour to meet the estimated installation date, however it cannot be guaranteed.  If we anticipate any delay with your project we will always contact you in advance to arrange an alternative installation date that is mutually agreeable.

Delivery of products to your location requires safe access to transfer products from vehicle to place of situe.  NEDEVDESIGN reserves the right to refuse delivery to the site if deemed to be unsafe.

Any damage caused to the product once delivered is entirely the client’s responsibility and we will not consider any claim once fitting has concluded.

NEDEVDESIGN does not accept liability for any damage or injury caused directly or in-directly to individuals or property once the product has arrived and been signed for at the delivery address.

Please ensure that the client or client’s representative is present on the installation date to inspect the product before installation.

 

Installation

Installation constitutes the positioning and securing of concrete products to an existing sub-structure and making good the joints.

All measurements indicated are subject to variation plus or minus 5mm and fitting gaps of 5mm on wall facing edges and joints is normal practice.  Vertical deflection of 1.5mm per linear metre may occur in certain situations.

Supporting structures must be stable and strong enough to provide continuous contact support for the entire surface and in the proposed final position of the product.  Alteration and additions to supporting structures are not the responsibility of NEDEVDESIGN.

Where the client has requested the services of NEDEVDESIGN to install the product, NEDEVDESIGN will only be responsible for their own actions and labour.  Where part or all of the labour is provided by the client, liability for any damage remains with the client.

 

Your Bespoke Product

Any sample provided is to be seen as a guide and not a guarantee of the final products appearance. Due to the nature of the material, manufacturing and finishing processes each item produced will be unique and individual in appearance. Variations in product appearance and colour, hair line crazing, flecking, pitting, dappling and texture are considered to be part of the natural beauty of the material and are not seen as defects. Every effort will be made to produce continuity for items of a single project but cannot be guaranteed.

Slurry filling of voids is normal where unwanted efflorescence has occurred we will make every effort to remove the mineral deposits.

Sealing your product does not guarantee against staining, etching or the penetration of liquids.  Sealers are used to help prevent staining or liquid penetration by giving the client time to clean away the staining or penetrative material before potential damage. Information about the sealer we use can be provided upon request.

Sealers do not provide complete protection against acid attack.

Sealers can be damaged and may need to be periodically re-applied depending on your specific product.  This is certainly necessary with products that are submerged e.g. basins, bath tubs etc. and may require reapplication of the topical sealer to help protect the concrete surface from water ingress.  Note that dissolved minerals in the water supply may alter the appearance of the concrete. 

Concrete floors and tiling are subject to influences outside the control of NEDEVDESIGN and whilst every effort is made to prevent the occurrence of cracks, scratches, wearing, staining and other undesirable effects, no guarantee can be given.

 

Risk and title

Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy , we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return the or allow us to collect them.

 

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond it’s reasonable control:
                - The party will advise the other party as soon as reasonably practicable; and

                - The party’s obligations will be suspended so far as it is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above right relating the delivery.

 

Privacy

Your privacy is crucial to us. We use your information to run our business and provide you with products\services, communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. You can find our full privacy policy on our website: https://www.nedevdesign.co.uk/privacy-policy

 

Complaints

If you are not entirely satisfied with our products or service, please contact us so that we can resolve any issues you may have.  Your order is highly valued and we will do our best to ensure that you are happy.  Please be assured of our best intentions at all times.

 

 

*Payment of your deposit indicates that you have read and fully understand the terms and conditions of your purchase.